Business Process Management
How Can We Help?

We have broad and diverse expertise to accommodate a variety of business process management needs and, as necessary, we create artifacts as a tangible record of the results.

For example:

• Gathering business requirements

  • Business Requirements Document

  • Functional Requirements Document

• Reviewing and documenting a current workflow process and proposing recommendations for improvement

  • As Is Workflow Map

  • To Be Workflow Map

• Analyzing the process end-to-end to determine what works and what doesn’t

  • Fit Gap Analysis

• Modeling the process against different scenarios to see how well it works

  • Use Cases

• Reviewing business processes, analyzing and re-engineering (existing processes) and/or business process development and execution (of new processes)

  • Findings and Recommendations Reports

• Designing, developing and delivering customized training programs

  • Test Plans

  • User Acceptance Testing Facilitation

  • Software or Business Process Training Programs

  • Customer Service Training Programs

• Performing post-implementation support

  • On-site support post-execution to promote smooth transition

  • One-on-one or group reinforcement training to encourage adherence to business rules